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Questions on Ordering Tea and Gift Items

Account Information

Do you ship 7 days a week?

No. Our shipping facility ships Monday through Friday only.

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Do you ship International?

Yes. We ship International orders via Priority International and depending on the destination it could take to 10 to 15 business days for delivery.

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Do you ship to Canada?

Yes. We ship all Canadian Orders via Priority International through the Post Office.

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Do you ship to P.O. Boxes and APO/FPO Addresses?

Yes. Because UPS does not deliver to P.O. Boxes, we ship to all P.O. Boxes, APO/FPO military address at no additional charge via the U.S. Postal Service.

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Does your Call Center offer extended hours during the holiday season?

Yes, for your shopping convenience our agents will be available  Monday -Friday 9am-5pm EST and Saturdays 10am to 3pm EST on December 12th.
Call toll free: 1-888-BIGELOW (1-888-244-3569)

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I don’t want to purchase a case of tea containing all the same flavor. Can I ...

All our teas are produced and packaged by machinery that puts them into the case carton.

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I would like to add a gift message to my order, where would I do this?

You may enter a gift message in the "Gift Option" field at the end of your order (Step 3).

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If I place an order now when will I or my gift recipient receive it?

Orders placed on our web site after 12 noon EST will process the following business day.

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When I am sending a gift, is the invoice included in the package?

No. The invoice is mailed to the person ordering the gift.

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What if I received only one product when I ordered multiple items?

If multiple items are ordered, they may ship from different location, so items may arrive at different times.

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What ship methods do you use ?

We use UPS (United Parcel Service) and Priority Mail (Post Office).  We always make every effort to ship product the same day that it is ordered.
 

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What type of Express Services do you offer?

We offer UPS Next Day, UPS 2nd Day and UPS Saturday Delivery. These services apply to orders shipped Monday through Friday.  

 

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