Why should I create an account?

We are pleased to announce our newly enhanced shopping experience. Although you may already have set up an account with us or if you gave us your email address during a previous order, you will need to reset your password for the new account we...

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Why won’t my ACCOUNT accept my email address?

If your email address is not accepted than it means you are not registered under ACCOUNT.

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How do I change my password on the web site?

If you don't remember their password, click "Reset Password" on the right and fill out the form.  A new password will be emailed to you.

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How do I know if my web order processed?

After placing an internet order you will receive a separate email with a confirmation number.

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What happens when the Billing Address on my order does not match what is list...

If the Billing Address on the order is different in any way from what is listed on file with the credit card issuing bank, the funds will be held aside until the correct address is given and the card is resubmitted for approval. 

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Is my credit card charged as soon as I place my internet order?

Your credit card /debit card is only charged when your order has been shipped.

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How will I be charged for multiple shipments?

If your order is sent out in multiple shipments or from multiple locations, separate authorization(s) and charge(s) for each shipment may appear on your account.

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How can I track my order?

Your UPS tracking number consists of 18 characters and is sent via email once your order ships.

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What is a Purchase Notification?

Purchase Order Notification confirms that your credit card has been charged for your order and it's ready to ship.

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Would I still receive electronic notices regarding special offers if I’m not ...

You may still receive electronic notices on select offers as long as you click on " Yes, please sign me up for Bigelow Tea newsletter, containing news, special promotions, new arrivals and more. "

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