Going Green(er) with Customer Orders
One of Customer Service's WWW goals is a great green goal as
Customer Service has a WWW Goal of having 70% of all orders
received via electronic methods by the end of FY13.
We continuously encourage customers to trade with Bigelow Tea
electronically. It is a fast, more efficient way of processing
purchase orders and it reduces the amount of paper that we need to
use to print off orders or to print invoices (for those customers
that cannot receive invoices via email). There are still a good
number of customers who fax their orders to us, resulting in
Bigelow having to use paper to print out their orders.
Well, in March we were able to begin trading electronically with
UNFI, which is the leading U.S. independent national distributor of
natural, organic, specialty foods and related products. In FY12 and
year to date FY13 Customer Service received 352 orders via fax from
UNFI, some of those being multiple pages. By now trading
electronically with UNFI we will save a considerable amount of
paper by no longer having to print off orders. This saves paper and
expense for Bigelow Tea!
We are continuing to work with more customers on trading with
Bigelow via electronic methods. In fact, we hope to be receiving
purchase orders from Sysco, a leading food service distributor,
electronically in the month of April. We will keep you updated!