Bigelow Tea Customer Service FAQ What ship methods do you use and when will my order ship?

What ship methods do you use and when will my order ship?

We use UPS (United Parcel Service) and Priority Mail (for P.O. Box address).

We always make every effort to ship product the same day that it is ordered. Each order must go through a credit approval process and then be sent to the warehouse where it will be shipping from. Each warehouse has cutoff times that vary by location. Orders that arrive at the shipping warehouse past the cutoff time of 12 noon EST will typically ship the next business day.

 

Standard Ground :

Standard ground includes delivery via UPS Ground.  Orders placed via Standard Ground Service are not guaranteed to be delivered within a certain timeframe.  The standard transit time  7 to 10 business days.

 

 

2nd Day Shipping:

Items upgraded to 2nd Day Shipping will ship via UPS 2nd Day Air. Items will arrive within 2 business days Monday-Friday from shipping. Orders must be placed by 12 noon EST Monday -Friday to ship the same day. This service is an additional $10.00 charge plus the regular shipping and handling charge.
(2nd day shipping is not available for engraved Tea Chest)

Overnight Shipping:

Items upgraded to Overnight Shipping will ship via UPS Next Day Air. Items will arrive within 1 business day Monday -Friday from shipping. Orders must be placed by 12 noon EST Monday -Friday to ship the same day. . This service is an additional $16.00 charge plus the regular shipping and handling charge.
(Overnight shipping is not available for engraved Tea Chest)

Saturday Delivery:

Items upgraded to Saturday Delivery will ship via UPS Priority Overnight. Items will arrive for Saturday delivery. Orders must be placed by 12 noon EST Friday to ship the same day. This service is an additional $26.00 plus the regular shipping and handling charge
(Saturday Delivery is not available for engraved Tea Chest .)

Post Office :

Orders shipping to a P.O. Box address will be delivered by USPS Media Mail (a non-trackable shipping method). Orders placed via this shipping option are not guaranteed to be delivered within a certain timeframe.  The standard transit time is 7 to 10 business days.

 

 

 

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© 2014 R.C. Bigelow, Inc.
To order by phone, call toll free: 1-888-BIGELOW (1-888-244-3569)
Monday – Friday 9am to 5pm (EST)