Your complete satisfaction with your Bigelow Tea Catalog and Web
shopping experience means everything to us. To make the ordering
process as convenient as possible, we have included a section of
helpful information containing frequently asked questions (FAQ's),
information on returns and exchanges as well as shipping rates and
how to order gifts and international orders.
If for any reason your order does not meet your expectations, we
will be happy to replace it or refund you promptly. Simply return
the merchandise to us within 30 days of receipt. Please see below
for more information on returns and exchanges.
If you have any questions about your order or our service,
please call the R.C. Bigelow Customer Service Department toll free
at (888) 244-3569. We will be happy to assist you.
Frequently Asked Questions
Look here for answers concerning
ordering, the different types of tea, kosher and decaffeination
questions, and other frequently asked question (FAQ).
Order / Product Inquiry
If after looking through the FAQ you still have questions
concerning your order or a particular product - please feel free to
Prices / Gift Selections
Prices are subject to change. Gift set selections may vary.
While we make every effort to ensure the accuracy of all
information, we reserve the right to make corrections if any error
occurs. We reserve the right to substitute any products with one of
equal or greater value.
Shipping & Handling Information
Information and rates on regular and express shipping.
Returns and Exchanges
For your convenience, we enclose with every order a Postage Paid
Mailing Label. Please affix the label to the package you are
returning and give it to your mailperson, or if you prefer, you may
bring it to your local Post Office for mailing. Please include
a copy of your invoice.
We can help you get your order anywhere in the world. Please
read these suggestions
to expedite your order.