Customer Services

Customer Service

Your complete satisfaction with your Bigelow Tea Catalog and Web shopping experience means everything to us. To make the ordering process as convenient as possible, we have included a section of helpful information containing frequently asked questions (FAQ's), information on returns and exchanges as well as shipping rates and how to order gifts and international orders.

If for any reason your order does not meet your expectations, we will be happy to replace it or refund you promptly. Simply return the merchandise to us within 30 days of receipt. Please see below for more information on returns and exchanges.

If you have any questions about your order or our service, please call the R.C. Bigelow Customer Service Department toll free at (888) 244-3569. We will be happy to assist you.

Frequently Asked Questions

Look here for answers concerning ordering, the different types of tea, kosher and decaffeination questions, and other frequently asked question (FAQ).

Order / Product Inquiry

If after looking through the FAQ you still have questions concerning your order or a particular product - please feel free to contact us.

Prices / Gift Selections

Prices are subject to change. Gift set selections may vary. While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if any error occurs. We reserve the right to substitute any products with one of equal or greater value.

Shipping & Handling Information

Information and rates on regular and express shipping.

Returns and Exchanges

For your convenience, we enclose with every order a Postage Paid Mailing Label. Please affix the label to the package you are returning and give it to your mailperson, or if you prefer, you may bring it to your local Post Office for mailing. Please include a copy of your invoice.

International Orders

We can help you get your order anywhere in the world. Please read these suggestions to expedite your order.

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© 2014 R.C. Bigelow, Inc.
To order by phone, call toll free: 1-888-BIGELOW (1-888-244-3569)
Monday – Friday 9am to 5pm (EST)