What is MY ACCOUNT?

Because this is a new Bigelowtea.com website, if you had an account on the old site, you will now have to sign up again for a new MY ACCOUNT.

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Why won’t MY ACCOUNT accept my email address?

If your email address is not accepted than it means you are not registered under MY ACCOUNT.

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How do I change my password on the web site?

If you don't remember their password, click "Forgot your password" on the right and fill out the form.  A new password will be emailed to you.

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How do I know if my web order processed?

After placing an internet order you will receive a separate email with a confirmation number.

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What is the difference between a Confirmation Number and Order Number?

When placing your order via our web site you receive a confirmation number.

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What happens when the Billing Address on my order does not match the Billing ...

If the Billing Address on the order is different in any way from what is listed on file with the credit card issuing bank, the funds will be held aside until the correct address is given and the card is resubmitted for approval. 

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Is my credit card charged as soon as I place my internet order?

Your credit card is only charged once the internet orders have been processed in our fulfillment system.

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How can I track my order?

Your UPS tracking number consists of 18 characters and is sent via email once your order ships.

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What is a Purchase Notification?

Purchase Order Notification confirms that your credit card has been charged for your order and it's ready to ship.

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Would I still receive electronic notices regarding special offers if I’m not ...

You may still receive electronic notices on select offers as long as you Join Our Community.

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