Do you ship 7 days a week?

No. Our shipping facility ships Monday through Friday only.

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Do you ship International?

Yes. We ship International orders via Airmail International and depending on the destination it could take up to 2 to 3 weeks for delivery.

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Do you ship to Canada?

Yes. We ship all Canadian Orders via Airmail International through the Post Office.

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Do you ship to P.O. Boxes and APO/FPO Addresses?

Yes. Because UPS does not deliver to P.O. Boxes, we ship to all P.O. Boxes, APO/FPO military address at no additional charge via the U.S. Postal Service.

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Does your Call Center offer extended hours during the holiday season?

Yes, for your shopping convenience our agents will be available  Monday -Friday 9am-7pm EST and Saturdays 10am to 4pm EST  starting November 23- December 19th.

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I don’t want to purchase a case of tea containing all the same flavor. Can I ...

All our teas are produced and packaged by machinery that puts them into the case carton.

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I would like to add a gift message to my order, but I do not want to order gi...

You may enter a gift message in the "Order Comment" field at the end of your order (Step 5).

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If I place an order now when will I or my gift recipient receive it?

Orders placed via our web site will process the following business day depending on availability of the item and will ship regular ground UPS.

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What if I received only one product when I ordered multiple items?

If multiple items are ordered, they may ship from different location, so items may arrive at different times.

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What ship methods do you use and when will my order ship?

We use UPS (United Parcel Service) and Priority Mail (for P.O. Box address). We always make every effort to ship product the same day that it is ordered.

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What type of service do you offer by UPS?

UPS Ground, UPS Next Day Air, UPS 2nd Day Air, and UPS Saturday Delivery.

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When I am sending a gift, is the invoice included in the package?

No. The invoice is mailed to the person ordering the gift.

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